Effective Date: August 10, 2026
At Aurex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused and unworn.
- The product is in its original condition.
- All original tags, packaging, manuals, and accessories are included.
- The item is not damaged due to misuse, improper handling, or normal wear and tear.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to customer misuse
- Products with missing tags or original packaging
- Customized or personalized products
- Gift cards or promotional items (if applicable)
How to Request a Return
To initiate a return:
- Contact our customer support team within 7 days of delivery.
- Provide your order number, reason for return, and clear photographs of the product (if required).
- Once approved, we will provide return instructions.
Products sent back without prior approval may not be accepted.
Return Shipping
- If the return is due to a damaged, defective, or incorrect product, Aurex will bear the return shipping cost.
- For returns due to a change of mind or customer preference, the customer may be responsible for return shipping charges.
We recommend using a trackable shipping service for returns.
Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges for products that are:
- Damaged during transit
- Defective
- Incorrectly shipped
Exchange requests must be made within 7 days of receiving the order.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photographs of the product
- Photographs of the packaging
We will arrange a replacement or refund after verification.
Order Cancellation
Orders may be cancelled before they are shipped.
If your order has already been dispatched, cancellation may not be possible, and you may need to request a return after delivery.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit/debit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
For any return, refund, or exchange inquiries, please contact us:
Aurex
Website: https://aurex.noviraspaces.com/
Email: support@aurex.noviraspaces.com
Thank you for shopping with Aurex. We appreciate your trust and strive to provide a smooth and transparent shopping experience.